9kgo Privacy Policy – Your Data Rights in the Philippines

At 9kgo, we believe you have every right to know exactly what happens with your personal information. This Privacy Policy covers all personal data collected when you visit, register, or play on the 9kgo platform — whether through our website or any 9kgo-branded mobile app. Please read it carefully because it affects your rights as a user.

This Privacy Policy is written in plain language so it's actually readable — kasi alam namin na importante ito para sa inyo, and you deserve to understand it without needing a law degree. If you have questions after reading through, our Data Protection Officer (DPO) is always available to help.

1. Overview

9kgo is committed to protecting the privacy of all players on the platform. As a gaming brand operating in and for the Philippines, we are bound by the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, overseen by the National Privacy Commission (NPC). This Privacy Policy describes how 9kgo, as the personal information controller, processes your data.

By creating a 9kgo account or using any feature on the platform, you acknowledge that you have read and understood this Privacy Policy. Your continued use of 9kgo constitutes consent to the processing of your personal information as described herein, where consent is the applicable legal basis.

2. Personal Data We Collect

The personal data 9kgo collects falls into several categories depending on how you interact with the platform:

Category	Examples	Required?
Identity Data	Full legal name, date of birth, government-issued ID number	Yes — KYC
Contact Data	Email address, mobile number, mailing address	Yes — account
Financial Data	GCash number, bank account details, transaction history	Yes — payments
Technical Data	IP address, device type, browser, OS, session logs	Automatic
Usage Data	Games played, bets placed, login times, feature interactions	Automatic
Communications Data	Support chat records, email correspondence with 9kgo	When applicable
Verification Media	Photos of government IDs, selfies submitted for KYC	Yes — KYC

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless it is directly relevant to responsible gaming support or required by applicable regulation.

3. How We Collect Your Data

3.1 Directly from You

Most of the personal data 9kgo holds is information you provide directly — when you register for an account, submit KYC documents, make a deposit or withdrawal, contact our support team, or participate in a promotion.

3.2 Automatically

When you access 9kgo, our systems automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and the pages you visit within the platform.

3.3 From Third Parties

In some cases, 9kgo receives personal data from trusted third parties, including:

• Payment processors (GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks) for transaction verification
• Identity verification service providers who assist with KYC compliance
• Analytics providers who help us understand aggregate platform usage
• Fraud prevention and anti-money laundering (AML) screening services

4. Why We Use Your Personal Data

9kgo processes your personal data for specific, legitimate purposes. We do not use your data beyond what is necessary for those purposes. Here is a clear breakdown of why we use each type of data:

• Account Management: To create, maintain, and secure your 9kgo player account
• Identity Verification (KYC): To confirm your identity and age in compliance with Philippine gaming regulations and AML obligations
• Payment Processing: To process deposits and withdrawals through your chosen payment method
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance
• Platform Security: To detect and prevent fraud, cheating, money laundering, and other prohibited activity
• Responsible Gaming: To monitor gameplay patterns and apply responsible gaming tools where appropriate
• Marketing and Promotions: To send you relevant offers, bonuses, and platform updates — only with your consent and subject to your opt-out rights
• Legal Compliance: To meet our obligations under Philippine law, including record-keeping and regulatory reporting requirements
• Platform Improvement: To analyse usage data in aggregate to improve the 9kgo experience for all players

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 9kgo relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing required to fulfil our contract with you — running your account, processing payments, and providing gaming services
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML, KYC, and gaming regulations
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics — where our legitimate interests do not override your rights
• Consent: Processing for marketing communications, non-essential cookies, and any other purpose where we have obtained your explicit consent

6. Sharing Your Personal Data

9kgo does not sell or rent your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary:

• Payment Processors: To complete financial transactions via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank networks, and card payment gateways
• KYC and Identity Verification Partners: Trusted third-party providers who assist in verifying your identity and age as required by regulations
• Fraud Prevention Services: AML screening and fraud detection platforms used to protect the platform and its players
• Technology and Cloud Service Providers: Hosting, infrastructure, and security providers who process data on 9kgo's behalf under strict data processing agreements
• Regulatory and Law Enforcement Authorities: Where required by Philippine law, court order, or a directive from the National Privacy Commission or relevant gaming authority
• Business Transfers: In the event of a merger, acquisition, or sale of 9kgo assets, your data may be transferred to the acquiring party, who will be bound by this Privacy Policy

All third parties who process personal data on behalf of 9kgo are required to maintain appropriate security measures and use the data only for the purposes for which it was shared.

7. Data Retention

9kgo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are:

• Active Account Data: Retained for the duration of your 9kgo account plus a minimum of five (5) years after account closure, in line with AML record-keeping requirements
• Transaction Records: Retained for at least five (5) years from the date of each transaction
• KYC Documents: Retained for at least five (5) years from the date of submission or account closure, whichever is later
• Support Communications: Retained for up to two (2) years from the date of resolution
• Technical and Log Data: Typically retained for up to twelve (12) months unless extended retention is required for security investigation purposes

When personal data is no longer needed, 9kgo will securely delete or anonymise it in accordance with our data disposal procedures.

8. Security Measures

9kgo implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and 9kgo servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication (MFA) options for player accounts
• Strict access controls — 9kgo staff access to personal data is on a need-to-know basis only
• Regular penetration testing and security audits of the platform
• 24/7 monitoring for suspicious activity and automated threat detection systems

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. 9kgo uses cookies and similar tracking technologies to make the platform work properly and to improve your experience.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function — login sessions, security tokens, and cart/bet state. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and interface customisations on 9kgo.
• Analytics Cookies: Help 9kgo understand how players use the platform so we can improve it. Data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content. Only activated with your explicit consent.

9.3 Managing Cookies

You can control non-essential cookies through the cookie settings on the 9kgo platform or through your browser settings. Disabling certain cookies may affect some functionality of the site.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 9kgo:

• Right to Be Informed: You have the right to know that your personal data is being collected and processed, and for what purpose — which is what this Privacy Policy provides.
• Right of Access: You can request a copy of the personal data 9kgo holds about you at any time.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: Where technically feasible, you can request your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe 9kgo has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at privacy@9kgo.app. We will respond to verified requests within thirty (30) calendar days.

11. Children's Privacy

9kgo is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has registered an account or submitted personal data, that account will be immediately suspended and the data deleted.

If you are a parent or guardian and believe your child has created a 9kgo account, please contact us immediately at privacy@9kgo.app so we can investigate and take appropriate action.

12. Cross-Border Data Transfers

9kgo may transfer your personal data to service providers or partners located outside the Philippines as part of our platform operations — for example, cloud infrastructure or fraud detection services hosted abroad. In all such cases, 9kgo ensures that:

• The receiving country offers an adequate level of data protection comparable to Philippine standards, or
• Appropriate safeguards are in place through contractual clauses, data processing agreements, or equivalent mechanisms

Cross-border transfers are always conducted in compliance with the Data Privacy Act of 2012 and the NPC's guidelines on cross-border transfers.

13. Changes to This Privacy Policy

9kgo may update this Privacy Policy from time to time to reflect changes in our operations, technology, or applicable law. When we make material changes, we will notify registered players via email and display a notice on the platform, along with updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of 9kgo after any updates are posted constitutes your acknowledgement of the revised Privacy Policy.

14. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you can reach our Data Protection Officer (DPO) directly:

• Email: privacy@9kgo.app
• General Support: support@9kgo.app
• Live Chat: Available 24/7 on the 9kgo platform

If you feel that your privacy concerns have not been resolved adequately, you may also file a complaint with the National Privacy Commission (NPC). We take all privacy complaints seriously and commit to investigating and addressing every concern raised by our players.